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Frequently Asked Questions

What is HintHunt at Home?

HintHunt at Home is a series of fun, digital experiences which aims to bring the chellenges of an escape room to the comfort (and safety) of your home.

How does it work?

Once you have completed a purchase, you will immediately be provided with a link to download your game's information pack. Included in this pack will be a simple puzzle to solve in order to gain access to the online portal, through which your game will be played.

Is there an age restriction?

While our games intend on being family friendly, they are designed to challenge adults. There is no age restriction and there are many aspects which kids will be able to solve, however we recommend at least 1 adult per group to assist them if necessary (although don't be surprised when they begin solving clues you couldn't figure out!)

We will also be launching games targeted to 9-12 year olds soon, so keep an eye out for announcements surrounding the launch of these games.

Is this an actual escape room?

No, this is a digital product playable online which is based on the escape room problem and puzzle solving concept.

How many people can play?

Although designed to entertain groups of players, you can opt to play solo.

Groups of 2 - 6 can play this game.

For larger groups, you could opt to split into teams and challenge eachother to complete the game in the quickest time.

We do have alternative, facilitated solutions for corporates and events.

How do we play in groups?

For those who are able to work from a single device, you are able to work together as you navigate through the game on one screen.

Should you be in different locations, or should each person prefer using their own device, you can link up on a video chat (using software of your choice - preferably a platform which can run in the background), begin the game at the same time and communicate as you solve each aspect of the game.

To do this you will need to purchase 1 game per device.

Do I need internet access to play?

Yes, to access and play the game you will need a stable internet connection. We recommend a minimum of a 5mbps speed

Can I play this game more than once?

Technically, yes - but we don't recommend that as you will have already solved all the problems and know all the solutions.

Why not keep an eye out for a defferent theme which will challenge you in new ways?

Is HintHunt at Home Affiliated to the HintHunt franchise?

HintHunt at Home is not directly involved with HintHunt franchisor, but is a subsidiary of the South African Branch of HintHunt (a HintHunt franchisee)

You haven't answered my question, what should I do?

Don't worry; you can email support@hinthuntathome.com and one of our friendly staff will do their best to answer your question.

Please note that they are available during office hours 08:00 - 17:00 Central African Time (GMT+2)

Although we will always do our best to tend to your query as soon as possible, please remain patient as we may be tending to other queries too